FREQUENTLY ASKED QUESTIONS
DELIVERY
STANDARD
Your order will process for 0-5 business days before being shipped via Royal Mail's Tracked 48 service
• Estimated delivery: 2–3 working days (after dispatch)
• Fully tracked with delivery updates
Please note, we are not responsible if delivery takes longer than the estimated timeframe.
EXPRESS
Orders placed before 1pm Monday to Friday will be dispatched the same day Royal Mail Tracked 24.
• Estimated delivery: 1–2 working days
• Fully tracked with delivery updates
📦 Orders placed after 1pm on Friday, or on Saturday/Sunday, will be dispatched the following Monday (excluding bank holidays).
This is a fast service, but please note it is not time-guaranteed.
GUARANTEED NEXT DAY
We strive to get your order to you as quickly as possible! Orders placed before 1PM (Monday–Friday) will be dispatched the same day via Royal Mail's Guaranteed Next Day Delivery service. Orders placed after 1 PM will be shipped the following business day.
For weekend orders, any purchases made on Saturday or Sunday will be dispatched on Monday, or the next working day if Monday is a bank holiday.
INTERNATIONAL
All international orders are processed within 0-4 business days before being shipped via Royal Mail's International Tracked service.
- Europe
Estimated delivery 3-10 business days after processing.
- Worldwide
Estimated delivery 5-14 business days after processing.
⚠️ Please note that these timeframes are estimates and may vary due to customs processing or unforeseen delays.
ORDER QUERIES
CAN I CANCEL OR EDIT MY ORDER?
As soon as your payment is received, we begin preparing your order straight away.
If you need to cancel or make a change, please email us as soon as possible. If production hasn’t started yet, we may be able to help, but once your item is in progress, changes or cancellations won’t be possible.
We always recommend double-checking all details before completing your purchase. Thanks for understanding! 🌟
CAN I RETURN AN ORDER?
Incorrect or damaged item:
Please contact us within 7 days of delivery here.
Changed your mind?
Non-personalised items: You can return the item within 30 days of delivery, but please be aware that you’ll need to cover the return postage. Contact us here to start the process.
Personalised: As all personalised products are made to order and customised specifically for you, they cannot be returned or refunded unless they arrive damaged or faulty.
Late Delivery:
If you’re returning an order because it arrived later than expected, please note that full refunds are only available if the parcel was dispatched outside of our stated processing timeframe. Orders that were sent within our timeframe can still be returned, but the customer will need to cover the return postage costs.
COMPLAINTS
We're eally sorry to hear that your experience wasn’t quite up to scratch. 😟 Let us know how we can make it right!
There are a few easy ways to reach Jazzy Giraffe’s friendly customer service team:
📧 Email us: Fill out our contact form or send a message directly to help@jazzygiraffe.com. We're happy to help!
Our dedicated team is available seven days a week to assist you! ⏰ Monday–Friday: 9AM–6PM | Saturday–Sunday: 10AM–4PM. We’re committed to resolving your issue as quickly as possible! 🌟
MY ORDER HASN'T ARRIVED
If your order has not arrived, even though it is marked as delivered, please contact us here.
We will make every effort to assist in resolving the issue, and if necessary, we will arrange a refund.
PAYMENTS
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, Mastercard, American Express, Diners Club, Discover, Maestro, Apple Pay, Google Pay, PayPal and Klarna.
ARE MY CARD DETAILS STORED SAFELY?
We don’t store your card details ourselve, instead, we use a trusted third-party provider called Stripe. As a Level 1 PCI-compliant payment service, they specialise in secure transactions, so you can rest assured that your information is in safe hands.
WHEN WILL I RECEIVE MY REFUND?
Once a member of our team has processed your refund, our payment provider promptly sends it to your bank. The time it takes to appear in your account depends on your bank’s processing speed, but it typically takes 5 to 10 business days.
Still haven’t received your refund after this timeframe? No problem — just get in touch with us here, and we’ll be happy to help!
I FORGOT TO ENTER MY PROMO CODE
Oops! Once an order has been placed, we’re unable to apply promotions or discounts retroactively. Make sure to check for any offers before checking out! 😊